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Coronavirus (COVID-19) Health And Safety Policies

Last Updated: August 6, 2020

The health and safety of our guests and employees are our top priorities in the constantly evolving challenge of COVID-19. We will continue to post updates of how we are working to keep our properties healthy and safe for our Guests, groups and employees.

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We are currently abiding by the health and safety policies set in place by our hotel brands, along with governmental standards. These policies are in place so that our guests and employees can relax in a clean, comfortable environment. Below are details of those policies. If you have any questions, please contact us at:

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Building on already high standards of housekeeping and hygiene, including hospital-grade cleaning products and upgraded protocols, our updated program will include:

Public Spaces

 

  • Increased cleaning frequency of public areas
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning for fitness centers
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant
  • We have increased the deployment of hand sanitizers.
  • Removing furniture to allow for social distancing in lobby/restaurant

 

Guest Rooms

 

  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles
  • Reduced paper amenities (like pads and guest directories) in rooms
  • Contactless check-in and check-out with Digital Key when available
  • Modified Stayover Service

 

Food & Beverage

 

  • Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations
  • Food safety standards validated by independent audits

 

Other Protocols:

 

  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols
  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols
  • Use of electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects
  • Sanitizing Front Desk between each shift
  • Sanitizing all key cards with wipes prior to giving out/returning
  • Monitoring health of employees
  • Increased the frequency of cleaning 10 high touch areas in meeting rooms including tables, chairs and thermostats
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