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Coronavirus (COVID-19) Health And Safety Policies

Last Updated: September 3, 2021

The health and safety of our guests and employees are our top priorities in the constantly evolving challenge of COVID-19. We will continue to post updates of how we are working to keep our properties healthy and safe for our Guests, groups and employees.

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For local guidance please refer to these websites for up to date information:

Buncombe County Public Health COVID Page

North Carolina Department of Health and Human Services

We are currently abiding by the health and safety policies set in place by our hotel brands, along with governmental standards. These policies are in place so that our guests and employees can relax in a clean, comfortable environment. Below are details of those policies.


Building on already high standards of housekeeping and hygiene, including hospital-grade cleaning products and upgraded protocols, our updated program includes:

Public Spaces


  • Increased cleaning frequency for public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and continued the of hospital-grade disinfectant
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning for fitness centers
  • Increased hand sanitizer deployment in public spaces
  • Removing furniture to allow for social distancing in lobby/restaurant


Guest Rooms


  • Reduced paper amenities (like pads and guest directories) in rooms
  • Contactless check-in and check-out with Digital Key when available
  • Modified Stayover Service


Food & Beverage


  • Enhanced cleaning & other changes to buffets, in-room dining and meeting spaces
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations
  • Food safety standards validated by independent audits
  • Local mandates for social distancing followed through reduced seating or in-room delivery


Other Protocols:


  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols
  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols
  • Use of electrostatic sprayers with disinfecting mist and ultraviolet light to sanitize surfaces and objects
  • Sanitizing Front Desk between each shift
  • Sanitizing all key cards with wipes prior to giving out/returning
  • Monitoring health of employees
  • Increased the frequency of cleaning 10 high touch areas in meeting rooms including tables, chairs and thermostats
  • Per state and local mandates all staff and guests are to wear masks